As a Service Designer at Essense you work on (digital) services in the context of the entire customer experience. Our work is holistic, it contributes to the business of our customer and his customer, and it goes beyond ‘just beautiful’. 

In your position it is therefore very important that you can listen carefully and ask questions in order to understand the core of the issue. You map out all insights around the customer experience, make existing knowledge transparent with your analysis skills and with your creativity you then translate this into new opportunities and concept solutions.

You work together with the team and your stakeholders on service concepts and you know how to match the needs of the customer with the needs of the business. You translate this into initiatives that deliver customer and business value. You help our customer to coordinate the backstage  processes  with the frontstage activities, to ensure an optimal customer experience. You are also responsible for a good transfer to UX, Marketing, IT or whoever is involved: you ensure that customer needs are action-oriented, and thus achieve execution and impact!

You are also a passionate facilitator of workshops and co-creation processes. You organize, guide and facilitate workshops and take on an advisory role to the customer. You are curious and like to immerse yourself in the context of the customer and user.

Does this sound like music to your ears? Then apply quickly to get acquainted.

You bring:

• A portfolio that shows your customer-oriented skills

• 3-5 years of relevant work experience, preferably at an agency

• A passion for making complex situations / information tangible and transparent

• Empathetic ability, listening skills and good stakeholder management

• You are analytical and creative

• Experienced with service design methods such as stakeholder maps, journey maps, service scenarios, service blueprints. Pre experience with Growth hacking, Experiment Design and / or Lean UX

• You have experience designing services with multiple touch points, from mobile interfaces to personal interactions